Privacy policy.
Effective Date: 08/12/2024
Last Updated: 08/12/2024
1. Introduction
This Privacy Policy explains how UDEA Physical Therapy collects, uses, and protects your personal information when you engage with our services. We are committed to maintaining the privacy and security of your information in compliance with applicable laws, including HIPAA (Health Insurance Portability and Accountability Act) or any local privacy regulations.
2. Information We Collect
When you become a patient of UDEA Physical Therapy , we may collect the following types of personal and health information:
Personal Information: Name, address, email, phone number, date of birth, insurance information.
Health Information: Medical history, treatment records, health conditions, medications, diagnostic results, and other health-related data relevant to your treatment.
Payment Information: Billing details, credit/debit card information, or bank account numbers (if applicable).
Electronic Data: Information collected through our website or electronic systems, such as IP addresses, cookies, and usage data.
3. How We Use Your Information
We use the information we collect to:
Provide and coordinate your physical therapy care.
Communicate with you regarding appointments, treatment plans, and updates.
Bill for services and process insurance claims.
Comply with legal obligations and healthcare regulations.
Improve our services and maintain operational efficiency.
4. Sharing Your Information
We may share your personal information in the following ways:
With Healthcare Providers: We may share your health information with other healthcare providers involved in your treatment (e.g., doctors, specialists, labs).
With Insurance Companies: We provide the necessary information to your insurance company to facilitate claims and payment processing.
For Legal Compliance: We may disclose your information as required by law, such as in response to court orders, subpoenas, or investigations.
With Business Associates: We may share your information with trusted third parties who assist in billing, scheduling, or IT support, provided they agree to keep your information secure and confidential.
5. Your Rights
As a patient, you have specific rights concerning your personal and health information, including:
Access: You have the right to access and obtain copies of your medical records.
Amendment: You have the right to request corrections to your records if you believe they are inaccurate or incomplete.
Restrictions: You can request restrictions on certain uses and disclosures of your information, though we may not always be able to comply with your request.
Confidential Communications: You can request that we communicate with you in a specific manner (e.g., through phone, email, or mail).
Accountability: You have the right to receive an accounting of disclosures of your health information made for purposes other than treatment, payment, or healthcare operations.
6. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure access controls, regular audits, and staff training on privacy practices.
7. Retention of Information
We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon termination of care or service, your records may be stored for a period determined by healthcare regulations before being securely disposed of.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or to comply with new legal requirements. Any changes will be posted on our website and become effective on the updated date.
9. Contact Us
If you have any questions, concerns, or complaints about our privacy practices, or if you would like to exercise your rights under this policy, please contact us at:
UDEA Physical Therapy
Phone: (424) 781-7872
Email: info@udeapt.com
Address: 4035 East Thousand Oaks Boulevard, Suite 255, Westlake Village, California, 91362